Privacy Policy
Your privacy, and the privacy of all users of Tilgear is of the highest priority. This privacy statement explains what information we gather from you, how it may be used by us and how it is protected. If you have any questions, please contact us.Your information
If you request information from Tilgear through any of our e-mail addresses or Contact Form, we use the information you submit to fulfill your requests (such as sending informational materials, responding to specific inquiries or adding names to our opt-in e-mail newsletters) but we also may use information in connection with internal marketing and sales initiatives. This information is used for business contacts only.
Client lists
We do not otherwise sell, rent, exchange or disclose our client lists or information about our Web site users, except to the limited extent necessary to protect the rights, property and safety of our company, our clients, or others or to comply with applicable law or if we are acquired and client information or information about our Web site users is a transferred asset.
Cookies
We do not place cookies on visitors' computers. However, Tilgear does gather information pertaining to Web site visitors browsers (user agents), click paths, operating system, IP address etc.... This information is routinely collected by ALL major Web servers by default. Tilgear uses such information solely to provide a more beneficial visitor experience in terms of content and compatibility.
Sessions
To make your shopping experience with us as effective as possible we use sessions to record your browser activity and update the shopping cart throughout the process. The session will allow us to update the cart, your order and generate invoices automatically. Upon leaving the site, the session will expire.
Fraud Protection System
Fraudulent credit card use degrades the quality of the service we offer our customers. We track all shopper IP address as one part of our fraud detection procedure. This is to ensure shoppers are who they say they are. Suspect orders will be dealt with swiftly and politely. This active participation in preventing fraud ensures we continue to offer the best products and services at the best possible price.
Free E-Mail Providers
In line with our fraud checking policy and procedure, we will check and manually authorise any order placed on this website, which uses a free e-mail provider e.g hotmail, yahoo, freeserve, aol etc. All accounts created with a free e-mail provider address, must be validated with a valid landline number. At our discretion we can choose whether to accept or decline any order placed based our risk assesment. In the event of your being unhappy with our decision, please feel free to telephone us.
"Wow! What amazing customer service you provide. This is great. Thank you so much 🙂" - Finance, The Forest School "I wanted to express my gratitude for our phone conversation today. I am pleased to be engaging with Tilgear for my professional needs. As a DT Technician in the Technology Department at Millais School, my role here involves ensuring our department is well-equipped and functioning smoothly, which naturally leads me to rely on quality suppliers and efficient service. As a customer, I am looking forward to your support and assistance in the future. Your expertise at Tilgear is something I value greatly, especially when it comes to selecting the right tools and equipment for our school's needs. I am confident that your guidance and service will be immensely beneficial." - DT Technician, Millais School "Thank you for the excellent service your company provides for this school. Your staff are always kind very helpful you always deliver your products on time. Keep up the high standards." - Trinity Catholic High School, London "You have been very thorough and helpful Neil. An amazing experience so far 10/10 for service I must admit" - D Shah, Designed with Elegance UK "I have used Tilgear to supply us with goods since 2014 when I started as a Construction Technician. Having since moved on to two additional colleges I’ve always made sure we did business with Tilgear. The team always extremely helpful and professional and will always go the extra mile to supply our goods, even if it’s not a stock item. Any issues we have they will sort them for us. I recommend them to any school or College who need a reliable supplier to work with". - Buckinghamshire College Group, High Wycombe. "Over the past two and a half years I have been using Tilgear for purchasing the tool kits for the Lee Marley Brickwork apprentices. I have a good report with the account manager who promptly returns quotes and is always on hand to answer any questions. Once the order is placed, Tilgear quickly turn around the order and get the tools delivered very promptly. I’m very happy with the service I receive from Tilgear!" - Lee Marley Brickwork Ltd, Reading "All received today and a very happy year 6! They couldn't build cars last year as our usual supplier was out of stock of the parts for some 6 months so we're really happy we can get all the bits from you now instead!!" - Federation of Winklebury Infant and Junior Schools, Basingstoke "I just want to thanks you for delivering the workbenches last week and your engineer who worked very hard to have them all ready for us on time. Excellent job and excellent service!" - Flexit FF&E Solutions, Leeds "They arrived yesterday morning, super quick. Thank you so much they were exactly what we needed." - Benjamin Britten High School, Suffolk "WOW – what service. Thank you so much." - North Berwick High School, East Lothian "All received and mechanical department are happy with the bits. Thank you for your assistance with this and will keep you in mind for future purchases." - Bedford College "Fantastic customer service!" - The Purbeck School, Dorset "Thanks for touching base, we are extremely happy at our end pricing is excellent compared with other suppliers. Many thanks! "- The Three Rivers Learning Trust, Northumberland "We have had fantastic support so far and really competitive prices." - Sacred Heart High School, Newcastle upon Tyne "We received our order in speedy time as always and never had an issue. We do only ever order small amount of items, but if we do require anything in bulk I will be sure to contact yourself." - Scotland’s Rural College "You were really speedy and we will defo use you again." - Haileybury Turnford, Hertfordshire "Thank you very much for your and the rest of your crew for their assistance in getting this sorted so promptly. It really is appreciated by all our dept staff." - Wolverhampton Girls High School